Schoox is a uniquely agile learning and talent development platform. We help businesses of all sizes shift from traditional, compliance-based training to an approach that unlocks and accelerates employee potential as well as business growth.
Our platform moves beyond the basics of learning management so companies can identify the difficult-to-measure impact of their learning and development programs on their overall business performance.
Customers are the lifeblood of our company and we’re looking for a results-driven Customer Success Manager to engage, retain, and enable our customers to fully utilize our platform.
You will be responsible for helping customers grow and achieve their goals while developing and nurturing customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
As a CSM you will be managing few of our customers, driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You will drive retention and growth among our customers by understanding their business needs and helping them achieve their goals.
You will gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
Part of your job is risk management; you will have to detect early signals of at-risk clients through the use of Customer Success related platforms and data, follow playbooks and add your personal touch to address any issues, and provide the optimal path to escalation.
At the end of the day, you will be the human face behind an amazing product. You will become the person our customers rely on to get an important job done well.
What we’re really looking for is someone who is customer-centric, loves solving problems with an outstanding work ethic. We work in a team environment with open communication and do our best to make it as welcoming and awesome a place to work as possible.
On top of an exciting and intellectually challenging workplace, we offer a competitive salary, including:
Schoox is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, colour, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.